The quality of rakes being turned out by ICF continues its free-fall. I had previously reported (link 1, link 2) the poor quality of Bombardier rakes in the linked posts. I had reported this to concerned authorities on Twitter & also registered a complaint on MRVC’s website including links to images clicked by me. MRVC had replied “There is RDSO specification of Epoxy cum Polyurethane painting system (two pack) for the exterior painting of Railway coaches. as per the RDSOs specification, ICF is doing exterior painting & Western Railway is maintaining the coaches. However, the complaint regarding dullness & fading of painting in MUTP PH-II EMU rakes has been advised to ICF by Western Railway to take necessary corrective action.” You can check the complaint & reply by visiting this link. Please search for complaint number 7980.
I had complained in March 2016. ICF has been asked to take corrective action in the same month. However, the quality continues to deteriorate with every new rake. ICF has NOT ACTED on the feedback by WR/MRVC in these 4 months. The letter telling them to improve paint quality probably was thrown into dustbin, or relegated to a file in a dark corner of someone’s cabin at ICF. They blatantly continue manufacturing sub standard rakes. The quality of materials as well as workmanship – both are of very poor standards. Over the past 3 days, I traveled quite a bit on Western Railway. Here are some photos showing the poor workmanship & materials used by ICF.
This same panel seemed very weak. It could be pushed inside without applying any force. A video showing it:
I am really angered by what I saw in these 3 days. There were more defects which I couldn’t capture on camera. Defects like unnecessary cuts in interior panels, shoddy fitment of panels, shoddy fitting of window beading are so common that it is pointless to click them
It is clear that there is absolutely no quality control at ICF. Their only motto is to keep on turning out coaches, don’t look at even basic levels of quality. Interiors panels cracking in 2 month is simply criminal. “Ye gunah nahi, ye toh paap hai” to quote a line from Marathi movie “Katyar Kaljat Ghusali”. These rakes are supposed to last 25 years. I have to say that Siemens rakes were a lot better than this. WR & CR workshops can do a far better work of painting rakes. So much for a world class manufacturing facility supposedly using advanced PU paint.
What is more shocking is that ICF has played deaf ears to feedback from WR & MRVC. They have chosen to conveniently IGNORE the shortcomings pointed out by WR. Even after WR advised ICF, the quality continues to plummet. How shameless can they be? MRVC has absolutely no control over ICF. Why didn’t MRVC issue an ultimatum to ICF to improve quality? No one is answerable in the whole system. Complaints evoke standard responses like “ICF has been advised”, “ICF follows standards set by RDSO” etc. Is there anyone to check whether standards are really followed? Is there any unbiased quality audit? If these are standards set by RDSO, then it is high time to review them, because they are horrible.
I am really disappointed with ICF’s work. This is what happens when you have monopoly. ICF can get away with anything they do, as they have no competition! Unfortunately, the damage is already done. More than 60% of the rakes are already manufactured. Nothing can be done about them now.
All we can do is hope some miracle will happen and things will improve sometime in the future.
PS: With this post, MRVC Mania has reached the milestone of 200 posts 🙂