ICF’s response to quality issues

I had raised a grievance regarding these quality issues on pgportal, as well as on Twitter. CME (Chief Mechanical Engineer) at ICF was very prompt to reply on Twitter. He informed that brainstorming sessions were conducted at ICF for improving paint quality, apart from a few other things.

The pgportal grievance was also forwarded to ICF for resolution. ICF’s reply is as follows:

The grievances of the applicant have been studied in detail with concerned departments. The points given on both Interior Exterior of MUTP(EMU) rakes also thoroughly studied. It is to be mentioned here that, all the item have details specifications drawings. The materials supplied by various manufacturers are based on our drawings specifications which are inspected by M/s.RITES before supply. ICF also strictly following the despatch targets given by Railway Board to Western Railway till date. All the coaches are manufactured as per strict QAP with stage inspections wherever needed. Post despatch, ICF is getting feedback on each rate at the time of commissioning at Western Railway. Board on the commissioning reports all the vendors ICF staff whoever involved in manufacture of MUTP (EMU) rakes have been asked to visit Western Railway and to rectify the defects then there. This is a continuous process and a system is in existence for addressing all the commissioning issues raised by Western Railway. Anyway ICF is taking all the points given by the applicant giving special attention to it. All necessary preventive /corrective action on despatched rakes as well as future rakes are initiated and ensured.

From their reply it is clear that ICF has taken efforts to patiently go through everything before replying. They made a sincere attempt to understand the issues. I would like to thank the team at ICF for the sincere efforts they have taken to resolve the grievance & for devoting time to listen to a layman. I am eagerly waiting to see the positive changes in rakes manufactured from now!

I would also take this opportunity to congratulate ICF for reaching milestone of 50th Bombardier rake. It is definitely not an easy task to manufacture 600 coaches in such a short duration.

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